My fellow www.c-suiteradio.com podcaster, Shep Hyken joins me on the Business Builders Show. I asked Shep "with Amazon taking over the world, how the heck do companies successfully compete against the big boys?" WOW!, did he give me an answer. We talked about how locally owned Ace Hardware stores compete against Home Depot, Loews, etc. We also talked about your employees as a competitive advantage.

I believe Shep Hyken, www.hyken.com is the best in the world in teaching customer service and customer relationship building to help you create a unique space in your market. He can speak to your group, provide on line training and basically provide all you need to be SPECIAL and MEMORABLE to your customers. www.hyken.com

As mentioned you can find Shep’s Amazing Business Radio show on www.c-suiteradio.com. You can also find him on Linkedin, Facebook and Twitter.

Start here to define and execute your customer service and customer retention strategy with this fun and informative interview.

Thank you to our sponsor, Peter Himmelman at www.bigmuse.com. To bring out creativity and innovation in your next senior management or company wide meeting, contact Peter now at peter@bigmuse.com

You can reach me at 570 815 1626 with comments or questions. Thanks for listening.